Frequently Asked Questions
Got a question? We've got you covered. If you can't find what you're looking for, feel free to contact our team.
Products
What brands do you carry?
We stock a carefully selected range of premium brands including Mova, roborock, DEEBOT, Dyson, Ninja, and more. All products are sourced from authorised suppliers.
Are your products covered by a manufacturer's warranty?
Yes! All products come with the manufacturer's warranty. Warranty periods vary by product and brand — please check the individual product listing for details. Dyson products, for example, come with a 2-year guarantee.
Do your robot vacuums work on all floor types?
Our robot vacuums are designed to work on hard floors, tiles, and carpet. Models like the Mova V50 Ultra and DEEBOT T50 PRO OMNI feature advanced navigation and mopping capabilities suited to a variety of Australian home layouts.
Shipping
Where do you ship to?
We currently ship across Australia. Please check our shipping policy for the most up-to-date delivery zones and timeframes.
How long does delivery take?
Delivery times vary depending on your location. Most metro orders arrive within 3–7 business days. Regional areas may take a little longer. You'll receive a tracking number once your order has been dispatched.
How do I track my order?
Once your order is shipped, you'll receive an email with your tracking details. You can also visit our Order Tracking page for more information.
Returns & Refunds
What is your return policy?
We want you to be completely happy with your purchase. If you're not satisfied, please contact us within 30 days of receiving your order and we'll work with you to find the best solution — whether that's a replacement, exchange, or refund.
What if my item arrives damaged?
We're sorry to hear that! Please contact us immediately with photos of the damage and your order number. We'll arrange a replacement or refund as quickly as possible.
Who covers return shipping costs?
If the item is faulty or we made an error, we'll cover the return shipping. For change-of-mind returns, the customer is responsible for return postage costs.
Customer Support
How can I contact Breside?
You can reach us via our Contact Us page. We aim to respond to all enquiries within 1–2 business days.
Do you offer product setup support?
Yes! If you need help setting up your robot vacuum, coffee machine, or any other product, our team is happy to assist. Just get in touch and we'll guide you through it.